What we do, what we do not do, what an engagement costs and what each of us is responsible for. Written in the same plain language we use in a consultation — because terms you cannot read are not terms you have agreed to.
These terms govern your use of this website and any consultation you book with NEXON Global Immigration Services. By using the site or booking a consultation, you accept them.
They are not the whole agreement for paid work. When you engage us on an application, you receive a separate written engagement letter and fee schedule covering that specific file. Where that document and this page disagree, the engagement letter governs.
NEXON Global Immigration Services is a licensed residency, citizenship and global mobility consultancy based in Business Bay, Dubai, United Arab Emirates.
Residency, citizenship and global mobility consultancy. Licensed in the United Arab Emirates.
Our work is advisory and administrative. On a typical file that means:
This section matters more than any other on this page. Please read it before you engage us.
The first consultation is free, lasts about thirty minutes and carries no obligation on either side. Its purpose is to establish whether a route exists for you and what it would realistically involve.
An assessment given in a consultation, or produced by the eligibility check on this website, is an indication based on what you have told us. It is not an application, not a decision, and not a commitment by us to take on your file. A definitive answer follows the review of your documents.
You receive a written fee schedule before you commit to anything, and it separates three things that are too often bundled together:
Nothing is added later. If a program changes its fees mid-file, or an unforeseen document is required, we tell you before any cost is incurred and you decide whether to proceed. Invoices are payable within the period stated on them, and we may pause work on an overdue file after written notice.
Applications succeed or fail on the quality and honesty of the file. By engaging us you agree to:
If information given to us proves to be false or materially incomplete, we will stop work immediately. Fees for work already performed remain payable, and we may be obliged to report the matter.
As a licensed practice we are required to verify your identity and the source of your funds before we act, and to keep those records. Programs run their own independent background checks in addition to ours.
We may decline to act, or withdraw from a file, where we cannot complete those checks, where we believe an application will fail, or where proceeding would breach sanctions or anti-money-laundering obligations. We will always tell you why, in writing, and tell you what would change our answer.
We quote the timelines programs actually deliver rather than the fastest case on record. Even so, processing time belongs to the authority. Draw schedules, policy changes, document backlogs, public holidays and requests for further evidence can all move a date, and none of them is within our control.
Where a delay is caused by something we could have prevented, we will say so and correct it at our cost.
Either of us may end the engagement on written notice. If you withdraw, you pay for the work completed up to that point and any third-party costs already committed; anything held on account and not yet earned is returned to you.
Government fees, contributions and due-diligence charges are paid to the receiving state and its appointed agents. Whether any part of them is refundable after a refusal or withdrawal is a matter for that authority, and is stated in your fee schedule for the route you choose. We do not refund third-party amounts we have already paid on your behalf.
The content of this site is published for general information. Program rules, thresholds and fees change frequently, and nothing here should be relied on as advice for your situation without speaking to a consultant.
We are liable for our own professional negligence and we carry insurance against it. Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud.
Subject to that, we are not liable for the decision of any government authority, for the performance of an investment, property or fund you choose, for the acts of a third party you appoint directly, or for a loss arising from information you gave us that was inaccurate or incomplete. Our total liability in connection with an engagement is limited to the professional fees you have paid us on that file.
We are not liable for indirect or consequential loss, including lost profit or lost opportunity, arising from a delay or refusal.
Everything you tell us is confidential, and stays confidential after the engagement ends. We disclose it only to the authorities and partners your application requires, or where the law compels us.
How we collect, use, store and share personal information — and the rights you have over it — is set out in full in our Privacy Policy, which forms part of these terms.
We may update these terms as our services and the regulations change. The date at the top of this page is the version in force, and it applies from the moment it is published. The terms of an engagement already under way do not change without your written agreement.
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction over any dispute arising from them.
Before anything reaches a court we would rather talk. Raise a complaint with your consultant, or with us at the address below, and you will have a written response within one business day and a named person accountable for resolving it.
Questions about these terms:
NEXON Global Immigration Services, Business Bay, Dubai, United Arab Emirates. Email hello@nexonglobal.ae or call +971 4 000 0000.
This page is written for clarity, not to cover us. If any part of it is unclear, ask your consultant and you will get a straight answer in writing.